OnlinePG Terms and Conditions of the Guest

1.     Room charges will be charged by the onlinepg  at the time of booking so the Guest are not allowed to Pay any rent charges to the Accommodation provider except .

2.      Meals / food/ eatables if asked for by the guest from the accommodation provider will be billed directly by the accommodation provider and paid by the guest to him. onlinepg will not be responsible for the quality of the food or any dispute etc arising out of the said services.

3.       Your credit card is charged for the total cost above at the time of purchase. Prices and room availability are not guaranteed until full payment is received.

4.       The rooms available are on 2PAX basis i.e. two adults with two children below 8 years without any extra charges.

5.       You must be 18 to check in to the paying Guest accommodation / hotels.

6.     Cancellation made prior to the start of 24hrs of Check In time and date will attract 10% deduction of the booking amount for refund.

7.      Cancellation made with in 24 hrs prior to the check in time and date will attract 50% deduction of the booking amount for refund.

8.     The guest is required to intimate the accommodation provider in advance his approximate time of his arrival but not later then 6 hrs from the check in time and date.

9.      In case of No Show of the guest the entire booking amount is liable to be forfeited.

10.      Guests are directed not to discuss and share any personal details / affairs with the Accommodation provider.

11.      Guest will be provided a duplicate key of the guest room by the Accommodation provider on his/her arrival and the same will be returned at the time of check out.

12.      The check in / out time is 12:00 noon.

13.      At the time of Checkout the Guest will check the Room and ensure about his belongings. If there is any dispute at their end onlinepg is not responsible for that.

14.      If a Guest wants to extend his/her stay for more days then the Provider and Guest will inform the onlinepg regarding this and if the guest pays for the extended stay to the onlinepg via online or thru customer care number only then with confirmation from the onlinepg guest will be allowed to stay or extend his/her stay.

15.      An Inspecting officer from onlinepg may visit the Rented Accommodation twice or more in a month for thorough inspection. The guests are requested to cooperate with the inspecting officer and give them their valued views regarding the rented property.

16.      Guest and Accommodation provider are requested to check the Photo ID of the inspecting officer before allowing them to enter the House. If not satisfied by the photo ID of the Inspecting officer then it can be confirmed by calling the customer care number of the onlinepg.

17.      A facility of Extra Bed is also provided to the guest only if the same is requested at the time of booking and paid for.

18.      It is the duty and moral obligation of the Guest to keep a peaceful and cooperative atmosphere with the Provider.

19.      No Alcoholic Drinks / Hard Drinks / Drugs / smoking etc are allowed in the Accommodation provided to the Guest.

20.      No Prostitute or any unlawful activities are allowed in the rented accommodation and if found guilty then local law will be enforced.

21.      Any Breach of terms and condition will result in to termination of booking and onlinepg will not be liable for any losses / Business losses caused due to the termination of booking of the guest.

22.      If a Guest is accompanied by any of his friend / Family it should be mentioned at the time of Booking with their details in case if the details are not provided then the Accommodation provider may refuse the booking for the other member and onlinepg will not be responsible in this case.

23.      A guest must provide the unique number intimated to him to the accommodations provider at the time of check in and allow the accommodation provider to verify his antecedents

24.      There will be no room service available to the guest.

25.      In case of any dispute the rights of the Guest is restricted to the amount of booking only

26.      In case of any dispute arising out of the deficiency in services provided by the accommodation provider onlinepg will not be responsible for the same.

27.      Any dispute with subject to Chandigarh Jurisdiction.

28.      Be home on time. Unless you have made a clear arrangement with your hosts that you'll be coming and going as and when you please, don't arrive home really late. If your hosts are providing you with evening meals, be there at least half an hour before meal time. This lets the host feel confident their food will be eaten in good condition and it gives you time to help set the table or carry out other household chores. If you're late for a meal, ring first and explain. If you're arriving home late after an event, let your guests know so that they can suggest suitable entry arrangements. Be extra quiet on arriving back late and only use the minimum amounts of lighting. If the plumbing in the house is noisy, refrain from showering or bathing until morning.

29.      Be careful about Internet and phone usage. If you need to use the Internet or phone at your host's home, ask them first if this is okay with them. Ask them if they have dial-up or broadband and if your usage for a certain amount of time will cost anything. If there are costs involved (especially with long-distance calls) and your offer to leave payment. sitting on the Internet all night is just plain rude. Be thoughtful and just check your e-mails, your favorite updates and then shut down and return to the conversation

30.      Strip your bedclothes on leaving. You're not staying in a hotel and your host has to wash the sheets when you leave. Make it easier by removing sheets, pillow slips and any other linen. Place them in a neat pile on the foot of the bed. If you're staying long enough that your sheets require washing during the stay.

31.      Leave quietly and thoughtfully. If you have to leave really early in the morning, say your farewells the night before. If you're departing late at night or early in the morning, book your own transportation. Do not expect the host to run you to the airport/bus station unless the host suggests it. If you leave when the hosts are at work or out, make sure you have made prior arrangements to leave the keys somewhere safe and that you're sure how to lock the place up properly.

32.      Be careful about Internet and phone usage. If you need to use the Internet or phone at your host's home, ask them first if this is okay with them. Ask them if they have dial-up or broadband and if your usage for a certain amount of time will cost anything. If there are costs involved (especially with long-distance calls) and your offer to leave payment. sitting on the Internet all night is just plain rude. Be thoughtful and just check your e-mails, your favorite updates and then shut down and return to the conversation

Important Tips

·         If you have special dietary needs, bring your own. Offer to take care of your own special dietary needs and be clear about what this means by way of food preparation. Your host may ask for recipes; be diligent in providing these promptly. If you couldn't bring the items with you, ask your host where you can purchase them.

·         Some hosts are very fastidious about tidiness and cleanliness. Apart from being as tidy as you can be, also be careful about offering to do cleaning for them apart from picking up after yourself and clearing the table. If you offer to mop the floors or dust the shelves, they may take this as an insult. Gauge it from what you know of them and be considerate.

·         Pay attention to the security instructions in your host's home; you don't want to expose them to an insurance liability if you didn't lock up properly. Take good care of any keys that they loan you.

·        Bring your own soap! Unless they provide you with a brand new guest soap, do not use their soap. It is not polite.

Warning

·         Always replace anything you damage. Damaged items can leave long memories and gossip is not good .

·         Never leave your possessions -- clothes, food, wallets, etc. -- in the common areas. The host may not be the neatest person in the world, but he or she will certainly not appreciate seeing your things cluttering up the living room, dining room or kitchen.

·         Do not interpret your welcome into someone's home as permission to enter rooms, or look in closets, or intrude into any areas where you haven't been explicitly invited. Respect a host's privacy by erring on the side of caution--even when visiting friends or family.

·         Never, ever, gossip about or criticise your hosts or their homes. It betrays the trust someone had in you. You'll only declare yourself a rude ungrateful guest, unlikely to be invited even by those who gossip with you.